Policies

Returns & refunds

Changed your mind? That's completely fine. If the packaging is unopened and intact, we'll gladly take the tea back within 7 days of delivery and refund you in full. Just message us - we'll arrange everything.

Refunds are returned to your original payment method (card or PromptPay, via our payment provider) within 5–10 banking days.

Delivery & pickup

We deliver across Phuket and throughout Thailand. Delivery costs ฿150 for orders under ฿2,000, and is free for orders of ฿2,000 and above. Exact timing is agreed when we confirm your order.

Prefer to collect in person? Pickup at the tea house is always free - 101 Cherng Talay Road, Choeng Thale, Thalang, Phuket, Thailand.

After an online payment, we contact you to confirm delivery or pickup details.

Privacy

We only collect what we need to fulfil your order or booking: your name, the contact details you give us at checkout or booking, and the order contents. We use this to prepare and deliver your order and to reach you about it.

Card payments are processed by Omise (Opn Payments) - your card details never reach our site; we only receive the payment status.

We keep this information only for as long as we need it to fulfil your order and meet accounting requirements. We don't sell or share it with anyone beyond our payment provider and delivery partner. There is no marketing mailing list. To see, change or delete your data, contact us via any channel on our Contact page.

Company details

Leaf & Spirit Import and Export Trading Co., Ltd. (LEAF & SPIRIT IMPORT AND EXPORT TRADING COMPANY LIMITED)
Company registration number: 0835567029228
Registered address: 1/55 Moo 3, Si Sunthon, Thalang, Phuket 83110, Thailand
Tea house & pickup: 101 Cherng Talay Road, Choeng Thale, Thalang, Phuket, Thailand
Contact: via WhatsApp or LINE on our Contact page.